Customers should request the return via email(seokwoonyoon_office@naver.com) within 3 days of its delivery date.You are required to attach photos of the received product(s) with the item code, the order number, and the reason for return. And then, we will have a check and assist you by email. The product(s) must be in their original conditions in which they were received including all tags and any packing. Also, you need to let us know a note of your name, and user ID if you have one.
Please remind that returns are only acceptable if you follow these instructions above and also when your return requested has been approved by our staff. Returns that are shipped to us without any prior notification and consent are not acceptable.
Shipping fee for any return is borne by customers.
We do not accept return if it is in the following cases;
If you want to return the items just because you changed your mind (size, color and so on.), and the products are damaged because of your mistake or mishandling.
Your return request is not approved by our staff.
Exchange is not available for international orders.
The product that customers request for the return must be shipped back to SEOKWON YOON within 14 days otherwise it could be canceled.
Ordered items must comply with SEOKWOON YOON returns & refunds policy.
SEOKWOON YOON is not responsible for lost or damaged products during shipment caused by insufficient packing, and SEOKWOON YOON cannot proceed with the refund in this case.
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