SHIPPING
•All international orders are shipped as DDU(Delivery Duty Unpaid) shipment, which means all taxes and import duties are not included in the final price.
•All shipments are shipped via FedEx Express, but there could be unexpected delays caused by natural disasters, disasters etc. or incorrect shipping addresses fulfilled.
RETURN
•Once your request for a return has been accepted by our CS team, SEOKWOON YOON will issue the return label and invoice to customers via email.
•After we issue the return label, the customer will receive a confirmation email with all the details you need to complete the return.
RETURN POLICY
•Customers should request the return via email(seokwoonyoon_office@naver.com) within 3 days of its delivery date.You are required to attach photos of the received product(s) with the item code, the order number, and the reason for return. And then, we will have a check and assist you by email. The product(s) must be in their original conditions in which they were received including all tags and any packing. Also, you need to let us know a note of your name, and user ID if you have one.
-Please remind that returns are only acceptable if you follow these instructions above and also when your return requested has been approved by our staff. Returns that are shipped to us without any prior notification and consent are not acceptable.
-Shipping fee for any return is borne by customers.
•We do not accept return if it is in the following cases;
-If you want to return the items just because you changed your mind (size, color and so on.), and the products are damaged because of your mistake or mishandling.
-Your return request is not approved by our staff.
•Exchange is not available for international orders.
•The product that customers request for the return must be shipped back to SEOKWON YOON within 14 days otherwise it could be canceled.
•Ordered items must comply with SEOKWOON YOON returns & refunds policy.
•SEOKWOON YOON is not responsible for lost or damaged products during shipment caused by insufficient packing, and SEOKWOON YOON cannot proceed with the refund in this case.
REFUND
•Refunds can take 3-7 business days, and please make sure that the refund will proceed subtracting the round shipping fee(varies by size and country), customs fees(calculated by local customs office) and PayPal transaction fee(4.4% of total amount of order+0.30 USD).
•In case customers get a partial return, the refund will be processed by subtracting the one-way shipping fee(30USD), customs fees(calculated by local customs office) and PayPal transaction fee(4.4% of total amount of order+0.30 USD).
){kind=link}